ranex Privacy Policy

ranex ("we", "our", "platform") operates a safe and reliable online betting and casino platform for players in Bangladesh. This privacy policy ("policy") explains what information we collect about you when you use the ranex website, mobile version, or any other related services ("services"), how we use that information, and in what circumstances it may be shared with third parties.

By using our services, you are considered to have agreed to the terms described in this policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

1. Information We Collect

ranex may collect your information in several ways. The types of information collected are described in detail below:

1.1 Registration and Account Information

When creating an account, you provide the following information:

• Full name and date of birth (for age verification)
• Email address and password
• Mobile number
• National ID or passport number (where identity verification applies)
• Financial transaction details (bKash, Nagad, Rocket, or Upay account details)

1.2 Automatically Collected Information

When you use our services, certain information is collected automatically:

• IP address and device identifier
• Browser type and operating system details
• Cookies and session data
• Login time, navigation history, and usage patterns on the platform
• Referral source (how you arrived at our site)

1.3 Transaction and Gaming Information

Your account deposit, withdrawal, and gaming history is collected, including bet amounts, win/loss records, and bonus usage details.

2. How We Use Your Information

Collected information is used for the following legitimate purposes:

• Account Management: For registering, verifying, and managing your account.
• Service Delivery: To ensure access to betting, casino games, and related features.
• Financial Transactions: Processing deposits and withdrawals, detecting and preventing fraud.
• Customer Support: To respond to your complaints, questions, and requests.
• Security and Compliance: Preventing fraud, money laundering, and abuse; verifying age (to confirm 21+) and enforcing responsible gaming policies.
• Improvement and Personalisation: To customise services according to your preferences and improve the quality of the platform.
• Promotional Communications: To send bonus offers, tournament updates, and promotional information, subject to your consent.

3. Sharing and Disclosure of Information

ranex does not sell or rent your personal information to third parties. However, information may be shared in a limited manner in the following circumstances:

3.1 Service Provider Partners

Minimum necessary information is shared with trusted third parties to ensure essential services such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, cybersecurity, and technical support. These partners are bound by strict confidentiality agreements.

3.2 Legal Obligations

Information may be disclosed in compliance with a court order, regulatory authority directive, or a lawful demand from a competent authority.

3.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred, though the terms of this policy will remain in effect.

4. Cookies and Tracking Technologies

ranex uses cookies and similar technologies (local storage, pixel tags, etc.). The purposes of these technologies are described below:

• Essential Cookies: Maintaining login sessions and running core platform functions.
• Performance Cookies: Monitoring and improving site speed and functionality.
• Functionality Cookies: Saving your preferences (language, game history).
• Analytics Cookies: Analysing user behaviour to improve services.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly.

5. Data Retention and Security

5.1 Retention Period

We retain your information for as long as your account is active and for as long as required by legal or regulatory obligations. Even after an account is closed, certain information may be kept for a defined period to comply with anti-money laundering (AML) and fraud prevention regulations.

5.2 Security Measures

ranex follows industry-leading security practices to protect your information:

• SSL/TLS encryption — fully protected during data transmission
• Encrypted database — stored data is kept in encrypted form
• Two-factor authentication (2FA) option
• Regular security audits and vulnerability testing
• Access controls — only authorised personnel can access relevant data
• Suspicious activity monitoring and alert systems

However, complete security of data transmission over the internet can never be guaranteed. You also bear responsibility for keeping your account credentials confidential.

6. Your Rights

You have the following rights regarding your personal information:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (where no legal obligation requires retention).
• Right to Restrict Processing: The right to request that use of your information be limited for specific purposes.
• Right to Withdraw Consent: The right to withdraw consent given for promotional communications at any time.
• Right to Lodge a Complaint: The right to raise objections regarding the processing of your information.

To exercise these rights, contact our support team. We will aim to respond to your request within 30 days of receipt.

7. Minors' Information

ranex is for users aged 21 and above only. We do not knowingly collect or process the information of any minor. Date of birth is collected at registration to verify your age. If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be closed.

If you believe a minor has registered on our platform, please notify our support team.

8. International Data Transfers

Your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:

• Appropriate data protection measures are in place in the destination country.
• The relevant third party follows a privacy agreement consistent with this policy.
• Data transfers are limited solely to what is necessary for service delivery.

9. Third-Party Links and Services

The ranex platform does not contain direct links to third-party websites. However, software from game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and others is integrated into our platform. These providers may have their own privacy policies, which may apply within their software. We are not responsible for the privacy practices of these third parties.

10. Responsible Gaming and Use of Information

ranex places the greatest importance on responsible gaming. We may analyse your gaming patterns and transactions and use information for the following purposes:

• Identifying patterns of excessive or risky behaviour.
• Recommending deposit limits, time limits, or self-exclusion options.
• Making decisions to enforce mandatory breaks or suspend accounts.

For more details on this, please read our Responsible Gaming page.

11. Changes to the Policy

ranex reserves the right to update this privacy policy at any time. If any significant changes are made, we will notify you in the following ways:

• By displaying a notice on the platform.
• By sending a message to your registered email address.

If you continue using the services after changes have been made, this will be considered your acceptance of the updated policy. We recommend visiting this page regularly to view the latest version.

12. Applicable Law

This privacy policy will be interpreted and enforced in accordance with the applicable laws and regulations of Bangladesh. Any dispute related to this policy will be resolved in a competent court in Bangladesh. If you access our platform from another country, the local laws of that country may also apply.