21+ | Safe and Responsible Gaming

ranex Responsible Gaming —
Your safety is our priority

Enjoy entertainment within your limits. ranex is always by your side — keep your play safe with self-exclusion, deposit limits and time-out tools.

Why is responsible gaming important?

Online betting and casino gaming is a form of entertainment — but it can turn from fun into a problem if you lose control. ranex believes every player has the right to play in a safe and healthy environment.

We are not just a platform — we are your trusted companion. That is why ranex offers multiple responsible gaming tools that help you set limits on time and money, take a break when needed, and step away completely. Using these tools is not a sign of weakness — it reflects a conscious and mature decision.

Remember, gambling is not a source of income. It is entertainment only. Never chase losses by placing more bets, and never play with borrowed money. Responsible gaming at ranex means enjoying yourself within your means.

Core principles

  • This platform is for users aged 21 and above only
  • Only bet money you can afford to lose
  • Play for entertainment, not to earn money
  • Take regular breaks and spend time with family and friends
  • Never play while intoxicated or under stress
  • Do not try to recover lost money by playing more
  • If you feel there is a problem, seek help immediately

ranex protection tools

ranex provides multiple tools for your safety. Contact our live chat to activate these tools.

Set deposit limits

Set a maximum daily, weekly or monthly deposit limit. Lowering a limit takes effect immediately; increasing one takes 24 hours to apply.

Time-out / break

Take a temporary break from your account for 24 hours up to 30 days. During this time you cannot place any bets, but you can make a withdrawal if needed.

Self-exclusion

Long-term self-exclusion — from 3 months up to 5 years. During this period your account will be completely inactive and you will not receive any promotional messages.

Session time limit

Decide in advance how long you will play each day. Once the session time limit is reached, ranex will automatically log you out.

Gaming history review

View your complete betting history at any time. Understanding your own spending patterns is the first step toward responsible gaming.

Minor protection

ranex strictly enforces the 21+ age requirement. It is recommended that you enable parental controls on your device to protect younger family members.

How to activate tools

Activating ranex's responsible gaming tools is straightforward. Our Bengali-speaking support team is available 24/7.

  • 01
    Contact us via live chat
    Click the live chat button at the bottom right of any page. Our Bengali-speaking representative will assist you immediately.
  • 02
    Tell us what you need
    Deposit limit, time-out or self-exclusion — tell us the tool you want and specify the duration.
  • 03
    You can also apply by email
    Send an email to [email protected] to request any protection tool.
  • 04
    You will receive confirmation
    Once your request is processed we will confirm it with you. Limit reductions take effect immediately.

Recognise the signs of a problem

If any of the following signs apply to you, pause and seek support:

You are chasing losses by placing bigger bets after losing
You are hiding your gambling from family or friends
You are spending beyond your set budget
Thoughts of gambling are stopping you from focusing on work or studies
You feel restless or uncomfortable when trying to stop gambling
You are betting with household money or borrowed funds
You are experiencing stress or depression related to gambling

Safe transactions and limits

Minimum deposit

৳200

bKash, Nagad, Rocket and Upay — the same limit applies across all methods.

Minimum Withdrawal

৳500

A minimum of ৳500 can be withdrawn through any approved method.

Withdrawal time

5–30 minutes

Approved withdrawals are generally completed within 5 to 30 minutes.

Security standard

SSL

All transactions are encrypted and your financial information is fully protected.

How to get support

Do not face a gambling problem alone. Both ranex's team and external support are available to you.

Live chat support

ranex's Bengali-speaking support team is available via live chat 24 hours a day, 7 days a week. Any responsible gaming request is processed immediately.

Email Support

You can also apply for self-exclusion or account closure by email: [email protected] — we will respond promptly.

Talk to family and friends

If you feel that gambling is affecting your life, speak openly with a trusted family member or friend. It is better not to face this alone.

Professional support

If the problem feels serious, seeking advice from a professional mental health specialist or counsellor is the best step.

21+ age verification

ranex is a platform operated exclusively for people aged 21 or older. We verify age at registration and in any case where there is suspicion.

If you believe someone you know who is underage is using this platform, please notify us immediately. We enforce this rule strictly.

To protect children and teenagers, it is recommended that you use parental control software on your device. Never share your personal login details with anyone.

Prohibited for minors

In Bangladesh, use of online betting and casino sites by anyone under 21 is strictly prohibited. ranex reserves the right to immediately close any account that fails age verification.

  • Providing your correct date of birth at registration is mandatory
  • Providing false information may result in account closure and forfeiture of deposited funds
  • Be aware that family members should not be able to access your account
  • If you have a concern, contact us and we will act promptly

Practical tips for safe play

Plan a budget

Set a fixed budget for entertainment each month. Do not bet a single taka beyond that amount — when the budget is gone, stop.

Keep entertainment as your goal

Gambling is a form of entertainment, not a way to earn money. Play as long as you are enjoying it — but stop the moment you feel pressure or frustration.

Set a time limit

Decide on a time limit before each gaming session and stick to it. Long sessions can affect the quality of your decision-making.

Know your mental state

Never play when you are angry, sad, lonely or overly excited. Making sound decisions in those states is difficult.

Stay composed after a win

Keep your composure even after a big win. The thought of "I can win just a little more" is the biggest risk. If you are up, stop at the right moment.

Do not be afraid to ask for help

If you feel there is a problem, contact ranex support immediately. Asking for help takes courage — it is not a weakness.

Common Q&A

To activate self-exclusion, contact us via live chat or email us at [email protected]. Let us know how many months or years you want the exclusion to last. During this period your account will be completely inactive and you will not receive any promotional messages.

A request to lower your limit takes effect immediately. However, increasing a limit has a 24-hour waiting period so you have the opportunity to reconsider your decision.

Yes. During a time-out you cannot place new bets or make deposits, but you can withdraw any funds in your account. Contact live chat for more details.

ranex is only for people aged 21 or older. Anyone under 21 cannot use this platform. Providing your correct date of birth at registration is mandatory.

First let us know via ranex live chat or at [email protected] — we can immediately apply limits or exclusion to your account. Also seek help from family, friends or a professional mental health specialist.

Yes. You can log in to your account to view your complete betting and transaction history. This information is very helpful for understanding your own spending patterns.

Enjoy the world of ranex safely

Play responsibly and enjoy everything our entertainment has to offer.
If you run into trouble, we are always here for you.

View Casino Cricket Betting Play Slots View FAQ